Contact us
Last Updated: October 23, 2026
At Pawverune, we are committed to providing helpful customer support and a positive shopping experience for you and your pets. Whether you have questions about our pet beds, product information, orders, shipping, returns, or refunds, our customer service team is here to help.
Please contact us using the information below, and we will do our best to assist you.
1. Customer Support
Brand Name: Pawverune
Website: https://Pawverune.com
Customer Service Email: service@Pawverune.com
Telephone: +86 13717591889
Responsible Person: Yang Liu
Customer Service Hours: MondayβFriday, 9:00 AMβ6:00 PM PDT
We aim to respond to customer inquiries within one business day. Response times may vary during public holidays or peak shopping periods.
For order-related inquiries, please include your order number and the email address used at checkout so that we can assist you more efficiently.
You may also submit your inquiry through the contact form on this page, if available.
2. Company Information
Pawverune is owned and operated by Shenzhen Zehongsheng Network Technology Co., Ltd.
We operate our online store through Shopify and specialize in pet beds and related pet comfort products for customers in the United States.
Our company information is provided below for customer inquiries and business correspondence.
Legal Business Name: Shenzhen Zehongsheng Network Technology Co., Ltd.
Brand Name: Pawverune
Official Website: https://Pawverune.com
Responsible Person: Yang Liu
Business Address:
Room 306, No. 39 Tangkeng Road, Tangkeng Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Email: service@Pawverune.com
Telephone: +86 13717591889
3. Returns and Refunds
Pawverune offers a 180-day return window starting from the date you receive your order.
The 180-day period begins when your order is delivered to you. It does not begin on the date the order is placed or shipped.
We advertise free returns within this 180-day period for eligible returns, subject to the applicable return conditions and procedures.
To request a return or refund, please contact us at service@Pawverune.com before sending any item back. Our customer service team will provide the appropriate return instructions and confirm the applicable return arrangements.
For complete details regarding return eligibility, return procedures, and refunds, please refer to our Return & Refund Policy.
Nothing in this section limits any consumer rights that cannot legally be excluded under applicable law.
4. U.S. Shipping Information
We currently provide the following shipping options for eligible orders delivered within the United States.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $1.00β$38.99 | $2.99 |
| Free Standard Shipping | $39.00 and above | Free |
| Express Shipping | $0.00β$48.99 | $5.99 |
| Free Express Shipping | $49.00 and above | Free |
The available shipping methods and applicable charges will be displayed at checkout. Please review the shipping options shown for your order before completing your purchase.
Our store advertises a 180-day free-return period for eligible returns. Please contact customer service for assistance with return arrangements.
For additional information about order processing, delivery, and shipping arrangements, please refer to our Shipping Policy.
5. How Can We Help You?
Our customer service team can assist with the following:
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Product Questions: Information about our pet beds, product features, sizes, materials, and care instructions.
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Order Assistance: Questions about order confirmations, order details, or order status.
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Shipping Inquiries: Questions about shipping methods, shipping fees, and delivery.
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Returns and Refunds: Help with return requests, refund inquiries, and the 180-day return window.
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Other Questions: General questions or feedback about your shopping experience with Pawverune.
When contacting us about an existing order, please provide your order number and a brief description of your inquiry.
We appreciate your interest in Pawverune and look forward to helping you find comfortable products for your pets.
6. Contact Details at a Glance
Pawverune
Website: https://Pawverune.com
Email: service@Pawverune.com
Telephone: +86 13717591889
Customer Service Hours: MondayβFriday, 9:00 AMβ6:00 PM PDT
Legal Business Name: Shenzhen Zehongsheng Network Technology Co., Ltd.
Business Address: Room 306, No. 39 Tangkeng Road, Tangkeng Community, Henggang Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Pawverune is owned and operated by Shenzhen Zehongsheng Network Technology Co., Ltd.
Β© 2026 Pawverune. All rights reserved.